Frequently Asked Questions
Answers to common questions about Pitch Notes.
01 Is Pitch Notes licensed and regulated?
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Yes, Pitch Notes is licensed by the Malta Gaming Authority (MGA) and holds a UK Gambling Commission (UKGC) licence for UK customers. Both licences require us to adhere to strict fairness, player protection, and anti‑money‑laundering rules. You can verify our licence numbers in the site footer or on the regulator’s public register.
02 What documents do I need to verify my Pitch Notes account?
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To verify your account we ask for a government‑issued photo ID (passport, driver’s licence or national ID), a recent proof of address (utility bill, bank statement or council tax letter dated within three months) and, in some cases, a selfie holding the ID. The documents can be uploaded in the ‘Account Verification’ section and are usually reviewed within 24 hours.
03 What deposit and withdrawal methods are available on Pitch Notes?
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Pitch Notes accepts Visa, Mastercard, Skrill, Neteller, ecoPayz, and direct bank transfer for both deposits and withdrawals. Crypto deposits (BTC, ETH, USDT) are also supported with no minimum, and withdrawals to e‑wallets normally clear within 24 hours; card and bank transfers take 3‑5 business days. All transactions are encrypted and processed through our secure payment gateway.
04 Which betting markets can I place on World Cup matches at Pitch Notes?
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You can bet on the full range of standard markets – match result (1X2), double chance, both teams to score, over/under totals, correct score, Asian handicaps, and first‑half/second‑half outcomes. For the World Cup we also offer player‑specific props such as goal‑scorer, assist, and card counts, plus special tournament outrights like winner, top‑scorer, and group‑stage positions. Odds are displayed in decimal, fractional, or American format, and you can switch the default in your account settings.
05 What are the wagering requirements for Pitch Notes’ welcome bonus?
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The welcome bonus is a 100 % match up to $200 on your first deposit. It carries a 35× playthrough requirement applied only to the bonus amount, not the deposit, and you have 30 days to meet it before any related winnings are forfeited. Stake contributions vary: slots contribute 100 %, while table games and live casino contribute 10‑20 % of each wager.
06 What happens to my bet if a World Cup match is postponed or cancelled?
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If a match is postponed before kick‑off and not completed within 24 hours, the bet is treated as void and your stake is refunded. For matches that start but are abandoned before a result is decided, bets remain open for the official outcome as declared by the competition organiser; if the match is officially cancelled, the market is voided. In all cases you will receive an email notification and the adjustment will appear in your bet history.